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Viola Galova is looking for a Hospitality & Travel job in Nicosia;Limassol;Larnaca;Paphos;Famagusta, Cyprus.
Front Desk Receptionist Oct 2018 - Present
La Fregate Hotel
Ensure an efficient reception experience for the Guest, including :
- Check in out,
- taking payments,
- taking hotel reservation ( with Expedia, booking.com, Hotelbed.com, travel agencies
- taking restaurant reservation using restaurant reserv.program Avenista
- sending out remittance advances and invoices to companies
- dealing with Amex payments
- audit procedures
Nursery worker (part time) Mar 2018 - Present
La Petite Ecole Nursery
Working with children in an age of 3 month - 5 years
Receptionist Jun 2017 - Oct 2017
LA VILLETTE HOTEL ,
Ensure an efficient reception experience for Guests, including:
· Check in/out, billing and complete audit procedures as required.
· making hotel reservations
· answering phone calls
· dealing with guest
· complaints
Receptionist Feb 2017 - Jun 2017
GRANGE LODGE HOTEL,
Ensure an efficient reception experience for Guests, including Check in/out, billing and complete audit procedures as required.
making hotel reservations answering phone calls, emails
dealing with guest complaints and queries
Receptionist Aug 2016 - Jan 2017
CARLTON RADISSON BLU HOTEL, Bratislava - Slovakia.
Ensure an efficient reception experience for Guests, including Check in/out, billing and complete audit procedures as required.
· making hotel reservations
· answering phone calls, emails
· dealing with guest queries and complaints
Youth Counsellor Jan 2004 - Jan 2015
CARNIVAL CRUISE LINES, Miami
· Facilitating a full activity program, with children broken up into various age groups, while maintaining the maximum level of safety and security. The 3 age groups are divided as follows: 0-5, 6-8 and 9-11;
· I was also responsible for the care of children under the age of two during specific hours;
· Provide adequate care for children with special needs and try to involve them in all activities;
· To contribute new ideas and suggestions to enhance the Youth Program to be a team player and display initiative when possible;
· To help advertise and sell revenue items;
· To supervise the waterslide operation and ensure all safety rules and regulations are being followed;
· As a Carnival employee it is in our job description to assist guest services. Act as a customer service representative by welcoming guest on board on embarkation day and providing them with information.
.
Call operator, Electronic banking Jan 2001 - Jan 2004
SLOVAK SAVING BANK
· Providing information about bank products and services to own Costumers as well as general public
· Active work with costumer accounts;
· Transaction authorization on both international and domestic cards;
· Blocking cards on cardholders request; Making outgoing business calls on behalf of the company, in English if necessary
Nanny Jan 1996 - Jan 2000
London
As a live out Nanny I was working for Mrs Clements {Crouch End, London}. I was taking care of her 3 years old daughter and newborn twins. My responsibilities were to drop off and pick up a little girl from the nursery, feed and entertain the little boys;
Besides taking care of children I did a general cleaning at their house as vacuuming, polishing, cleaning windows, changing beds, laundry and ironing;
As a live in Au-pair, I was working for Mrs Coxon { Muswell Hill, London}. In this family I was taking care of 2 boys in an age of 3 and 7. I also did general cleaning at their house.
Bank Officer Jan 1992 - Jan 1996
SLOVAK SAVING BANK, Nitra - Slovakia.
· Interactive Client services;
· Active work on accounts (business, personal, deposit);
· Cashier.
Economics High School Sep 1988 - Jun 1992
HIGH SCHOOL, Economy, Accountancy
Graduated with high school diploma (A Level Equivalent) Accountancy, Economy, Hungarian Language, Slovakian Language
Additional Courses:
Crowd management course
Learnig how to perform a professional manner in the busy and crowded environment Crisis Management and Human Behavior course
Basic Safety Training
Professional Sales Seminar course
Customer Service Certificate of building a Department Customer Service Certificate of Tools Of The Trade Customer Service Certificate of Fixing Problems Customer Service Certificate of Defining Service Customer Service Certificate of Communicating Recognition of emergencies for childcare
Water rescue procedures
.
Slovak, Hungarian, Russian, English
